Popular Services
Don't know where to begin when considering new software, equipment, training, or innovative business ideas in your office? Request an IT Consultation. Use this service to request a consultation with an IT professional. This request is not to be used when you are reporting a problem with equipment, services or to request support for the Banner ERP system.
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.
ITS Training Services offers a wide variety of technology related workshops and self-paced courses to help you master new skills.
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
Duplicate/Non-Duplicate PIDM processing
Request a new network port –typically used for move of equipment/personnel to new area-chargeable item.
Reset an expired/forgotten YSU Penguin Portal account password here.
Report an Issue/Problem with your voicemail
Report Request, Report Modification, Report Caster Set-up/Modification or Create Data File/Metadata
Expired Password, Unable to Login, Job Not Running, Coding/Programming Issues, ODS/Data Issues or Report an Issue/Problem with WebFOCUS
Request a change or modification to YSU-specific processing in Recruit .
This service requests assistance with CCTV Bosch Operator Client login-related issues.
Report an issue with Office 365 Email & Calendar and/or Outlook Email
Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
Get assistance activating a new YSU Penguin Portal account here.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Use this service to report a problem with a video conferencing tool.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.